01993 220 590 jobs@marsrecruitment.com
  • Full Time
  • Permanent
  • Hereford

Mark Norridge

Senior IT Field Engineer, Hereford, £28,000 – £35,000 p/a 

Our client is a diverse and successful organisation specialising in IT support & training for public sector clients in the education industry. In this position you will manage and support a portfolio of schools in the Hereford area, providing IT support and consultancy regarding their IT estate and how to improve IT over the coming years.

The right candidate will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to their customers.

Having previously worked in the educational sector would be a massive plus for this position.

The role:

On a day-to-day basis, you will resolve and monitor technical issues for your clients, all while ensuring clear and concise communication regarding any issues or problems. You will advise on the right course of action in terms of IT and deliver any projects as required by your customers.

About you:

The successful Senior IT Field Engineer will need prior experience in a customer facing IT support role, either remotely or face to face. You will have exceptional relationship building and customer service skills.


  • 2nd and 3rd line technical support
  • Working at a senior technical level with the ability to manage complex customer environments
  • Advising on the technical design of customer solutions
  • Working with the Project Management Team to lead on project delivery
  • Knowledge transfer to other staff
  • Creation and improvement of company processes
  • Covering the ICT Service Desk as required
  • Diagnosing and resolving complex technical issues remotely and on site


Technical Skill Requirements:

  • Microsoft Operating Systems including Microsoft Azure
  • Microsoft Office 365/Deploy/Manage
  • Microsoft Exchange and Exchange online
  • iOS Devices (iPads) & iOS Management (Configurator, VPP, DEP)
  • Microsoft SharePoint (Beneficial)
  • Active Directory Installation Configuration and Administration
  • Hyper-V and VMWare
  • Symantec Backup Exec, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)
  • DHCP and DNS
  • Mobile Device Management (MDM)
  • Configure and install various network devices and services (e.g. routers, switches, firewalls, load balancers, VPN, QoS)
  • Wireless technologies


It is essential you have a driving license and vehicle for this position.

If you are interested in this Senior IT Field Engineer vacancy and you possess 2nd/3rd Line Support skills, then please apply now, or email MARS Recruitment with your CV.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

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